Have questions? We’d love to help!

You’ll get full access to the app content during the 7-day free trial period. If you like it, do nothing; your trial will automatically be converted into a paid subscription. The cost of the selected subscription will automatically be charged using your Apple or Google ID default payment method within 24 hours before the end of the trial.

If you don’t want to be charged after the trial period ends, be sure to cancel your subscription at least 24 hours before the end of the trial period.

A 7-day free trial is offered for all subscription plans and can be used only once per account.

The Myselfland subscription automatically renews unless the subscription is canceled at least 24 hours before the current billing period ends. Your account will be charged for renewal within 24 hours before the end of the current billing period.

The cost of the selected subscription will automatically be charged using your Apple or Google ID default payment method.

The cost and frequency of the billing depend on the selected subscription plan: monthly, quarterly, or yearly. To see your plan, open the app’s Settings and select My subscription. To check the plan’s price, go to Unlock Myselfland.

To see more details and manage your subscription:

If you purchased your subscription via the Apple App Store, open the Settings app > tap on your profile name > Subscriptions > select Myselfland subscription.

If you purchased your subscription via the Google Play Store, open the Play Store > tap on your Profile at the top right corner > Payment & subscriptions > Subscriptions > select Myselfland subscription.

You can cancel your subscription at any time with just a few clicks.

If you purchased your subscription via the Apple App Store, open the device’s Settings (not the app’s Settings) > tap on your name > Subscriptions > select Myselfland subscription > Tap “Cancel Subscription”.

If you purchased your subscription via the Google Play Store, open the Play Store > tap on your Profile at the top right corner > Payment & subscriptions > Subscriptions > select Myselfland subscription > Tap Cancel.

If you purchased your subscription via the Apple App Store: 

All in-app purchases via the App Store are handled directly by Apple. Developers don’t have access to your payment information or billing details, so unfortunately we can’t issue refunds or cancel purchases on our side. However, you can request a refund directly from Apple. To do this, please sign in to https://reportaproblem.apple.com > choose “Request a refund” > select the reason why you want a refund and choose Next > choose the subscription and Submit.

If you purchased your subscription via the Google Play Store:

Please email us at welcome@myself.land with a copy of your purchase receipt or your Google Play Order Number, which can be found in your purchase confirmation email (begins with GPA). If you can’t find the confirmation email, go to https://pay.google.com, sign in to your Google account, select your purchase, and look for the Transaction ID at the bottom of the receipt.

1. Open the Unlock Myselfland screen in the app’s Settings and tap the “Restore purchases” option under the Subscribe button.
2. If the previous step didn’t help, delete the app from your device > turn off your mobile device and then turn it back on > reinstall the app by visiting the App Store or Google Play > open the app > Settings > Unlock Myselfland > tap the “Restore purchases” option under the Subscribe button, logging in with the account from which you previously made the purchase.
3. Also make sure that the charge refers to the Myselfland subscription. How to check this:

If you’re using an iOS device, open the Settings app > tap on your profile name > Subscriptions > see if the Myselfland subscription is listed there as active and check the billing history.

If you’re using an Android device, open the Play Store > tap on your Profile at the top right corner > Payment & subscriptions > Subscription > see if the Myselfland subscription is listed there as active. You can also check Budget & history to check the billing history of your Google account.

Your subscription fee is charged via the Apple App Store or Google Play Store using your Apple or Google ID default payment method. To change the default payment method:

If you purchased your subscription via the Apple App Store, open the Settings app > tap on your name > Payment or Shipping > Add Payment Method.

If you purchased your subscription via the Google Play Store, open the Play Store > tap on your Profile at the top right corner > Payment & subscriptions > Payment methods.

If you’re using an iOS device:

1. Make sure that you’re using a valid payment method and that your billing information is correct and up to date, or try to change the payment method. To change your payment method, open the Settings app > tap on your name > Payment or Shipping > Add Payment Method.
2. Make sure that in-app purchases are allowed on your device. To check this, go to the device’s Settings > Screen Time > Content & Privacy Restrictions > iTunes & App Store Purchases > In-app Purchases. Make sure that it’s set to Allow.

If you’re using an Android device:

1. Make sure that you’re using a valid payment method and that your billing information is correct and up to date, or try to change the payment method. To change your payment method, open the Google Play Store app > tap on your Profile at the top right corner > Payment & subscriptions > Payment methods. Choose a different payment method or add a new one.
2. Make sure that your payment profile is active and verified. Sign in at https://pay.google.com/ and see if you have a red alert at the top of the screen. If there is an alert, enter your payment information and wait for it to be verified.

If you’d like to change your existing subscription plan, you will need to cancel your current subscription and let it expire. Once the subscription has expired, you can select a new plan on the Unlock Myselfland screen and purchase a new subscription.

If you try to restore your purchases and nothing happens or you get an error:

1. Make sure that you’re signed in with the same account you used to make the purchase.
2. Restart your device and try again.

On iOS devices, all subscriptions can be shared via Family Sharing. Make sure that you have enabled this option: Go to your device’s Settings > tap on your Profile at the top right corner > Subscriptions > tap on a subscription and then enable Share with Family.

On Android devices, unfortunately, it’s not possible to share subscriptions via Family Sharing – Google Play does not allow sharing in-app purchases within the Family Library.

Yes, you can listen to audios offline if you download them first. To download an audio for offline use, open it and tap on the download button at the bottom of the player.

Once the download is complete, the audio will be available offline. The download button will be replaced by a delete button with a trash icon.

All downloaded audios are available for offline listening in Settings > Downloads.

To delete a previously downloaded audio from your local storage, just tap on the delete button (trash icon) located at the bottom of the player screen.

1. Check your internet connection and make sure it’s working properly. Try to connect to a different or stronger network.
2. If the problem persists, delete the app from your device > restart your device > download the app again from the App Store or Google Play > open the app and log back into your Myselfland account > download the audio.

The app asks for permission to send notifications the first time you use it. If you want to change permissions, go to your device’s Settings > Notifications > select the app from the list and enable/disable notifications for this app.

If you tap the play button, but it doesn’t work:

Make sure you have a working internet connection. Unless you have previously downloaded the audio for offline use, you need an internet connection to play the audio. Once you’ve verified your internet connection or fixed the connectivity issue, close the app and then re-open it.

If you see the player working, but hear no sound:

1. Check the device’s volume: Press the volume rocker up to increase the volume.
2. Check the sound settings on your device. You can do this in your device’s Settings.
3. If the sound is enabled in Settings and if increasing the phone’s volume doesn’t help, try rebooting your device.
4. Check if the sound is working in other apps. Make sure it’s not a hardware issue.

We apologize if you had to face such an inconvenience. Please try this:

1. Check your internet connection and make sure it’s working properly. Try to connect to a different or stronger network.
2. Make sure the app is updated to the latest version.
3. Reboot the device.
4. If the problem persists, delete the app from your device > restart your device > reinstall the app from the App Store or Google Play > open the app and log back into your account.